At DYCART, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal and technical data when you use our services, in compliance with the Digital Personal Data Protection Act (DPDP) 2023 and GDPR principles.
1. Information We Collect
We collect the following types of data when you use DYCART services:
a) Personal Data
- Name, email address, phone number
- Billing and payment details (credit/debit card info, UPI, bank account, etc.)
- Company or organization details, if applicable
b) Technical Data
- IP address, browser type, device information
- Hosting-related logs (e.g., access logs, server logs, error logs)
- Cookies and usage analytics
c) Payment Data
- Payment transactions processed via third-party payment gateways
- Billing history and invoices
2. How We Use Your Data
We use your data to:
- Provide, manage, and maintain hosting and related services
- Process payments and billing
- Communicate important service updates, promotions, or support information
- Improve our services and perform analytics
- Comply with legal obligations
3. Cookies & Analytics
DYCART uses cookies to enhance user experience, including:
- Essential cookies: Required for service functionality
- Performance cookies: Help us understand website usage and improve performance
- Functional cookies: Remember user preferences
- Advertising/Marketing cookies: Used for personalized promotions (with consent)
You can manage or revoke your cookie preferences through your browser or via our consent banner.
4. Data Retention
We retain personal and technical data only as long as necessary:
- Account-related information: until account closure + 5 years for legal compliance
- Hosting logs: up to 1 year for operational and security purposes
- Payment records: 7 years for accounting and audit requirements
5. Sharing & Disclosure
We do not sell your personal data. Data may be shared with:
- Service providers (payment gateways, cloud providers, analytics partners)
- Legal authorities, if required by law or legal proceedings
- Affiliates, only for service delivery purposes
6. User Rights
You have the right to:
- Access your personal data
- Correct inaccuracies
- Request deletion (where legally permissible)
- Withdraw consent for marketing communications
- Lodge a complaint with DYCART or regulatory authorities
Requests can be sent to our support email: [support@dycart.com]
7. Data Security
We implement industry-standard security practices, including:
- Encryption of sensitive data in transit and at rest
- Access controls for internal staff
- Monitoring and audits of systems and servers
- Incident response procedures for data breaches
However, no system is completely secure. Users are responsible for safeguarding login credentials and devices.
8. International Transfers
If we store or process your data outside India, we ensure adequate safeguards in line with DPDP and GDPR requirements.
9. Changes to This Privacy Policy
DYCART may update this Privacy Policy from time to time. Updated policies will be published on our website with the effective date.
10. Contact Us
For any privacy-related inquiries, complaints, or data requests, contact:
Email: [support@dycart.com]
Phone: [+91-XXXX-XXXXXX]
Address: [DYCART Registered Office Address]