At DYCART, we are committed to providing transparent and fair refund and cancellation policies for our hosting, email, and related services. Please read this policy carefully before making a purchase.
1. Refund Eligibility
Refunds are considered under the following conditions:
- Service-related issues: A refund may be issued if DYCART does not provide the purchased service within a reasonable timeframe.
- Duplicate payments: Any accidental double payments will be refunded promptly.
- Trial Plans: Users on trial or introductory plans may request a refund if the service is canceled within the trial period.
All refund requests must be submitted via email to [support@dycart.com] within the specified timeframes.
2. Non-Refundable Services
Certain services are non-refundable:
- Domain name registrations or renewals
- Add-on services purchased alongside hosting (e.g., SSL certificates, additional storage)
- Custom development, setup fees, or one-time professional services
3. Cancellation Guidelines
- Users can cancel services anytime via the DYCART dashboard or by contacting support.
- Hosting and subscription services are billed monthly or annually.
- Cancellation requests must be submitted at least 7 days before renewal to avoid auto-renewal charges.
- Services will remain active until the end of the current billing cycle.
4. Refund Processing
- Approved refunds are processed within 7–14 business days.
- Refunds are issued via the original payment method used during purchase.
- Bank or payment gateway processing times may vary; DYCART is not responsible for delays caused by banks or intermediaries.
5. Policy Updates
- DYCART reserves the right to update this Refund & Cancellation Policy at any time.
- Updated policies will be published on our website with an effective date.
6. Contact for Refunds & Cancellations
Email: [support@dycart.com]
Phone: [+91-XXXX-XXXXXX]
Support Portal: [link to dashboard/ticket system]